Refund policy

We are committed to providing you with high quality skincare products and exceptional customer service.   We understand that sometimes circumstances may arise that require you to return or seek a refund for your purchase.

This return and refund policy outlines  the guidelines and procedures for a smooth non complicated process.

1. Product Condition: To be eligible for a return or refund, the purchased product must be unused, unopened, and in its original packaging. It should be in the same condition as when you received it.
2. Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns and refunds.
3. Timeframe: Requests for returns or refunds must be initiated within 14 days from the date of purchase (depending where you are located). After this period, we reserve the right to refuse a return or refund.

Return Process

1.Initiate a Return: To initiate a return, please contact our Customer Support team at customerservice@advancedskinmd com.au. Provide the following details: your name, order number, reason for return, and any supporting information or evidence.

1. Shipping: You are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping method to ensure the safe delivery of the item. Please retain the shipping receipt and tracking information until your return is processed.
2. Product Inspection: Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund.